OUR BRAND NEW WARRIOR COURSE IS NOW OPEN!!

OFFICIALLY UNDER NEW OWNERSHIP / MANAGEMENT TO CREATE A SAFE AND FUN ENVIRONMENT FOR OUR COMMUNITY!

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About Hero
Waldorf, MD

Join Our Team

If you love to stay active and are usually smiling, come work with us! At Sky Zone you’re not just an employee, but an essential team member, facilitating fun for our guests and enjoying yourself along the way.

HIRING EVENTS EVERY WEDNESDAY STARTING 1/22/25 4PM-6PM

About Hero
Why Work at Sky Zone

WHY WORK AT SKY ZONE?

TEAM MEMBER OPPORTUNITIES AT SKY ZONE WALDORF

Sky Zone Waldorf has part-time opportunities inside our giant indoor trampoline park (aka a huge palace of trampoline FUN for all ages, shapes, and abilities). Because our business is all about FUN, we want our team members to be all about FUN! If you think you live and breathe FUN, and want to work inside of a business that is pure FUN, we would like to talk to you!

EVERY WEDNESDAY 4PM-6PM MUST BE 16+

APPLY ONLINE AND COME IN FOR OPEN INTERVIEWS!

Contact your park for more information using the link below!

Careers

Building Service Attendant

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This position maintains and manages cleanliness, safety, and general upkeep of the facility. This role is crucial to ensuring the environment is well-maintained for guests and employees alike.

Key responsibilities for this position may include:

  • Cleaning and sanitizing the trampoline park, bathrooms, and common areas.
  • Ensuring all equipment and structures are safe and functioning properly.
  • Assisting with general maintenance, such as minor repairs or maintenance tasks.
  • Monitoring and maintaining supplies such as cleaning products and restroom items.
  • Adhering to health and safety standards to ensure a safe, clean, and welcoming environment for

LOOKING FOR 18+ FOR THIS POSITION

COURT MONITOR

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As a Court Monitor at Sky Zone Waldorf, you will play a critical role in ensuring the safety, enjoyment, and proper conduct of all guests using the trampoline courts and other attractions. You will be responsible for supervising guests during activities, enforcing safety guidelines, and maintaining an energetic and fun environment.

Key Responsibilities:

  1. Safety and Supervision:
    • Actively monitor guests on the trampoline courts to ensure safety rules are followed.
    • Ensure guests are using the equipment appropriately, including no roughhousing, flipping, or inappropriate behavior.
    • Identify any potential safety hazards or issues and address them immediately, escalating as necessary.
    • Assist with crowd control during peak times to ensure everyone has enough space and is using the courts safely.
  2. Guest Interaction:
    • Engage with guests in a friendly and approachable manner to create a positive experience.
    • Provide clear instructions on proper court use, safety guidelines, and equipment usage.
    • Address any guest concerns or questions about activities or safety protocols.
    • Encourage guests to follow safety guidelines while maintaining a fun and energetic atmosphere.
  3. Maintenance and Cleanliness:
    • Ensure the courts and surrounding areas are clean and free from debris that could create a safety risk.
    • Help with maintaining the cleanliness of the equipment, ensuring it is in safe working order.
    • Report any damaged equipment or maintenance issues to the appropriate team for repairs.
  4. Team Collaboration:
    • Work with other court monitors and Sky Zone team members to ensure the smooth operation of the facility.
    • Communicate effectively with the front desk and management regarding guest concerns, safety issues, or incidents.
    • Assist with group events or birthday parties when necessary, ensuring that guests are having fun while adhering to safety protocols.
  5. Enforce Rules and Regulations:
    • Educate guests on the importance of following all posted rules for safety and enjoyment.
    • Enforce rules in a professional and calm manner, ensuring a positive experience for all guests.
    • Handle minor disputes or conflicts among guests, ensuring a resolution that prioritizes safety and enjoyment.

Qualifications:

  • Strong communication and interpersonal skills, with the ability to interact with guests of all ages.
  • Energetic, positive, and enthusiastic personality, with a passion for creating a fun and safe environment.
  • Ability to remain calm under pressure and respond effectively in emergency situations.
  • Strong attention to detail and a proactive approach to identifying safety hazards.
  • Previous experience in customer service, supervision, or recreational settings is a plus.
  • Must be able to work flexible hours, including weekends, evenings, and holidays.

SALES ASSOCIATE

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As a Sales Associate at Sky Zone Waldorf, you will be the first point of contact for guests and play a key role in providing exceptional customer service. You will be responsible for promoting and selling memberships, daily passes, and other Sky Zone products and services, ensuring that guests have an unforgettable experience while maximizing revenue.

Key Responsibilities:

  1. Customer Service:
    • Greet guests as they enter the facility and provide a welcoming, friendly experience.
    • Assist guests in understanding the different offerings, services, and membership options available at Sky Zone.
    • Provide information about attractions, packages, and events, ensuring guests are informed and excited about their visit.
    • Address guest questions and concerns, ensuring a positive and helpful interaction.
  2. Sales and Promotion:
    • Actively promote and sell Sky Zone memberships, daily passes, and other products and services.
    • Identify opportunities to upsell additional services or upgrades based on guest needs.
    • Maintain a strong knowledge of membership benefits and promotions, and use this knowledge to drive sales.
    • Reach and exceed monthly sales targets, including membership goals and product sales.
    • Track sales and report on performance, ensuring consistent achievement of sales goals.
  3. Membership Sales:
    • Engage with guests to explain the benefits of becoming a Sky Zone member, emphasizing the long-term value.
    • Complete membership sign-ups and renewals, ensuring all paperwork and payments are processed accurately.
    • Provide exceptional follow-up and customer service to new members to ensure their satisfaction and retention.
    • Receive a commission for every membership sold, incentivizing strong performance and sales growth.
  4. Point-of-Sale (POS) Operations:
    • Process transactions at the register for admissions, products, and memberships.
    • Handle cash, credit, and debit transactions accurately and responsibly.
    • Keep track of customer accounts, membership renewals, and related details.
  5. Team Collaboration:
    • Work closely with other team members to ensure the smooth operation of the front desk and customer service areas.
    • Assist with event bookings, group sales, and any other duties as needed to support the sales team and management.
    • Collaborate with the marketing team to promote Sky Zone events, promotions, and special offers to increase sales.
  6. Customer Retention:
    • Ensure that guests are satisfied with their experience, encouraging repeat visits and long-term membership.
    • Provide information on how guests can benefit from being members, offering personalized solutions to fit their needs.

Qualifications:

  • Previous sales experience is preferred but not required in a retail or customer service environment.
  • Strong ability to sell products and services, with a proven track record of meeting or exceeding sales targets.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and close sales effectively.
  • Energetic, motivated, and goal-oriented, with a passion for delivering excellent customer service.
  • Ability to handle transactions accurately and responsibly.
  • Strong problem-solving skills and the ability to adapt to changing customer needs.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

EVENT HOST

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As an Event Host at Sky Zone Waldorf, you will play a vital role in delivering memorable experiences for our guests, especially during birthday parties, group events, and special celebrations. You will be responsible for ensuring that events run smoothly and that all guests enjoy a fun, safe, and engaging time at Sky Zone.

Key Responsibilities:

  1. Event Coordination:
    • Greet guests upon arrival and provide excellent customer service throughout the event.
    • Lead party activities, games, and attractions, ensuring all participants are engaged and having fun.
    • Assist with the setup and breakdown of event spaces, ensuring all equipment is ready and safe to use.
    • Serve food and beverages, if applicable, and ensure guests’ needs are met during the event.
    • Manage event schedules and coordinate with other staff members to ensure everything runs on time.
  2. Safety and Supervision:
    • Ensure all safety rules and regulations are followed by guests, especially during jumping and play.
    • Supervise children and guests during activities, providing guidance and enforcing safety protocols.
    • Address any safety or behavioral concerns immediately and escalate issues when necessary.
  3. Customer Interaction:
    • Create a welcoming atmosphere by being friendly, approachable, and enthusiastic.
    • Communicate with parents or event organizers to ensure all details are covered, and needs are addressed.
    • Ensure a high level of guest satisfaction by being attentive and responsive to requests or concerns.
  4. Team Collaboration:
    • Work closely with other team members to ensure smooth operations of the event.
    • Assist with any additional duties as needed to ensure the success of the event and the happiness of guests.

Qualifications:

  • Strong interpersonal and communication skills, with the ability to interact with a wide variety of guests, including children and parents.
  • Energetic, enthusiastic, and positive attitude with the ability to motivate and engage guests during events.
  • Ability to multitask and manage time efficiently.
  • Strong attention to detail, especially when handling logistics, safety, and guest needs.
  • Previous experience in hospitality, customer service, or event planning is a plus.
  • Must be able to work flexible hours, including weekends and holidays.

Fuel Zone Attendant

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As a Fuel Zone Attendant (Cook) at Sky Zone Waldorf, you will be responsible for preparing and serving food and beverages in the Fuel Zone, ensuring a great dining experience for guests while maintaining high standards of cleanliness, safety, and food quality. You’ll help provide guests with the energy and satisfaction they need to keep enjoying the fun activities at Sky Zone.

Key Responsibilities:

  1. Food Preparation and Cooking:
    • Prepare and cook a variety of menu items, including snacks, meals, and drinks, following Sky Zone’s food safety and quality guidelines.
    • Ensure all food is cooked and served to the highest standards of taste, presentation, and safety.
    • Follow specific recipes and portion sizes to maintain consistency across all food items.
    • Monitor food quality and ensure timely preparation to minimize wait times for guests.
  2. Customer Service:
    • Take and fulfill food orders, ensuring accuracy and efficiency.
    • Serve food and beverages to guests in a friendly, polite, and professional manner.
    • Assist guests with any food-related inquiries, making recommendations based on their preferences or dietary restrictions.
    • Provide excellent customer service by creating a positive, welcoming atmosphere in the Fuel Zone.
  3. Food Safety and Cleanliness:
    • Maintain high standards of cleanliness and sanitation in the kitchen and dining area.
    • Regularly clean cooking equipment, prep areas, and dining surfaces to ensure a safe and hygienic environment.
    • Follow all food safety protocols, including proper food handling, storage, and temperature control.
    • Ensure that all health and safety regulations are met, including proper labeling and storing of food items.
  4. Inventory and Stocking:
    • Monitor food and beverage inventory levels, notifying management when supplies are low or need restocking.
    • Ensure that ingredients and food items are stored properly to prevent spoilage or contamination.
    • Assist in receiving deliveries and organizing supplies for easy access.
  5. Team Collaboration:
    • Work closely with other team members to ensure a smooth flow of operations in the Fuel Zone, including kitchen staff and front-of-house staff.
    • Help set up, serve, and clean up during peak times or special events, ensuring that all food items are delivered in a timely manner.
    • Support other team members during busy periods by assisting with food prep, cooking, or order-taking as needed.
  6. Cash Handling and POS Operations:
    • Operate the point-of-sale (POS) system to accurately ring up food and beverage orders.
    • Handle cash, credit, and debit transactions responsibly.
    • Ensure correct change is provided and receipts are given.

Qualifications:

  • Previous experience in a cooking or food preparation role, preferably in a fast-paced environment.
  • Basic knowledge of food safety and sanitation guidelines.
  • Strong customer service skills, with the ability to interact effectively with guests and provide an excellent dining experience.
  • Ability to work in a fast-paced environment while maintaining focus on food quality and cleanliness.
  • A team player who can collaborate effectively with others.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A positive attitude and the ability to stay energetic and motivated in a busy setting.

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