GET READY TO CELEBRATE
Your elevated party experience is just around the corner. Preparing for your party day is an easy and seamless experience at Sky Zone! Here’s all you need to know before the big day!
Party Planning Reminders
Send Out Your Invitations
Create a custom digital invitation and download to send to your invitees! Be sure to include the check-in time for your Guests. Digital Invitations can be printed at home or saved as a PDF document to be shared with friends and family as an email attachment.
Complete Your Liability Waiver(s)
Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in. Remind all guests of the party that jumpers must have a completed waiver by their own parent/legal guardian.
Submit Your Guest List
Email a list with the first & last name of each jumpers you are expecting in your party so our event team can notify you of who still needs a valid waiver, which speeds up your check-in time!
Your Party Schedule
Confirmation Call
If you book your party online, we will call to confirm the details soon thereafter. If nobody answers, we will text you the details. This will be your opportunity to add on extra jumpers, more food, and party favors for your guests!
Early Arrival
Party parents, the Guest of Honor, and other Party Guests should arrive 30 minutes prior to jump time to check-in. When you arrive at Sky Zone, head to the Event Check-In desk to meet your party team!
Time to Jump!
You and your party guests get an all access pass to our state-of-the-art facility! All the attractions are included in the jump time, so no one misses out on the fun!
Party Room Time!
When jump time is over, your Party Host will lead the party to the room to celebrate the Guest of Honor and serve pizza, drinks and cake!
FAQs
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support.
Who should I include as a Birthday jumper?
Anyone who wants to jump and have access to the park. If anyone just wants to observe the fun or join you in the party room, they don’t need to be a paid jumper.
Can I add jumpers after I book the party?
Yes. Contact your event coordinator 48 hours prior to the party to add jumpers.
Is the birthday child included in the count?
Yes. The number of jumpers determines the number of wristbands you will receive. The birthday child needs a wristband to have access to the park attractions.
How old do I have to be to have my birthday at Sky Zone?
All ages are welcome.
When should everyone arrive for the party?
All your guests will need to arrive 30 minutes prior to your party start time. This allows time for the entire group to get through check-in, verifying waivers and storing any personal items before the jump time begins.
What does the party pro do?
Party Pros ensure your room is set up with plates, cups, napkins and utensils. They assist with the cake and decoration set-up, serve food and beverages during the time in the party room, and clean-up after your event is over.
Who needs waivers and how do we sign?
All jumpers need a completed waiver that is filled out by their parent/legal guardian. Waivers can be completed online before your party by clicking here.
Can I add extra jump time?
Yes! You can add on an additional 30 minutes for $6.99 a jumper or 60 minutes for $10.99 a jumper. This should be arranged through your event coordinator prior to your event.
Is there a birthday party discount for Members?
Yes! The Elite Membership includes a $25 discount for the Basic Package or higher and the Elite+ Membership includes 5 FREE additional friends for the Basic Package or higher.
Is a deposit required to make a birthday reservation?
Yes, a 50% deposit, of the overall price, is due at the time of booking. Party spots cannot be held without the deposit.
What is your cancellation policy?
You will receive a full refund as long as you cancel at least 8 days priors to your scheduled event. Anything 7 days or less, we can reschedule or put your deposit on a Sky Zone Gift Card that never expires.
When do I get access to our party room?
We guarantee access to your party room 10-15 minutes prior to your scheduled room time. We cannot guarantee access any earlier due to other parties being in there before you.
Can I bring outside food?
With a scheduled birthday party you are able to bring any birthday dessert such as cake, cupcakes, ice cream, etc. You can also bring fruit & veggie trays at no cost. Anything other than those items would be a $50 outside food fee and must be added on prior to your party.
Are Sky Zone socks included with parties?
Sky Zone socks are not included with our party packages, but they do come at a discounted rate of $3.99 a pair. If guests have Sky Zone socks from previous visits, they can bring them back and reuse them.
Are decorations provided with my party?
Sky Zone provides plates, cups, napkins, and utensils that are all Sky Zone themed. You are more than welcome to bring in your own decorations as long as it is nothing that is messy or anything that tapes/hangs on the wall. We do not allow anything messy such as glitter, confetti, silly string, or pinatas.
