Join Our Team

The court monitor will work directly with guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards. While safety is the number one priority, delivering high-fives and positive engagement with our guests will ensure a WOW experience for all. Maturity and a SMILE is a MUST! The court monitor is the primary person responsible for the safety of everyone at Sky Zone and ensuring it is cleaned and well maintained.

Qualifications

• Ability to speak in front of groups.
• Ability to project voice and be heard in a loud environment.
• Ability to enforce rules.
• Ability to handle and resolve recurring problems.
• Must be able to interact and communicate clearly and effectively.

Responsibilities

• Maintain constant surveillance of guests in the facility: act immediately and appropriately to secure safety of guest.
• Pay complete attention to the court at all times and be very interactive with the jumpers. Never turn back to the attractions.
• Keep participants under control so as to not endanger others. Maintain safety of ALL guests.
• Communicate court rules to all participants.
• Maintain positive relations and rapport with guest, but firm and command respect.
• Ability to react calmly and effectively in an emergency. Have full knowledge of emergency procedures and assist in implementing them.
• Presents professional appearance and attitude at all times, and maintains a high standard of customer service.
• Assist with court inspections.
• Perform general maintenance/custodial duties as requested.
• Attend regularly scheduled team member meetings and in-service meetings and training sessions.
• Other duties assigned.

The Guest Service Rep will provide information, complete sales transactions, and answer phones while maintaining the highest level of customer service. You are the first person our guests will meet: therefore, your primary goal is to start them off with a WOW experience while completing their sales transaction and introducing them to our park. One of the most important roles that you have as a Guest Service Rep is pitching our offerings, increasing our dollar per transaction and most importantly closing sales. These sales consist of monthly memberships, ongoing promotions, seasonal offerings, flash sales, our many programs, etc. We are looking for sellers, not just a cashier to ring out a transaction.

Responsibilities

• Greet our guests ENTHUSIASTICALLY
• Provide complete information to questions
• Inform & upsell additional offerings (commission based)
• Explain the Sky Zone court and patron policies
• Handle and enforce waiver policies
• Complete sales transactions: cash handling
• Assist with Fuel Zone orders and duties
• Enter ALL data in computer system
• Stock front desk supplies
• Clean bathrooms and other custodial duties as requested
• Other duties as assigned

Qualifications

• Have a positive and upbeat attitude
• Provide excellent customer service in person and over the phone
• Interact and communicate clearly and effectively
• Ability to work in a fast paced environment
• Ability to handle money
• Ability to handle and resolve recurring problems
• Be self-motivated to complete support tasks during slow periods

The Party Pro is the main point of contact for party guests, and is responsible for making their Sky Zone Party the “Best Birthday Ever”. The Party Pro will handle all set up, serving and clean up for their parties. The Party Pro must engage with both kids and adults, making each birthday child feel extra special and maintaining a relaxed and stress free party for parents. The Party Pro is also positioned as a Sky Camp counselor when camp is in session. As a camp counselor they are responsible for the safety of all campers throughout their day. The counselor also facilitates games and activities, ensuring that all campers are having fun and enjoying the complete camp experience.

Qualifications:

• Ability to project voice, give clear instructions and maintain control of a group while making it fun.
• Ability to communicate well with children and adults.
• Displays a high level of energy and enthusiasm.
• Must be organized, self-motivated and have great time management skills.
• Goes above and beyond to deliver the ultimate guest experience.
• Must enjoy working in a fast paced environment and be flexible to changes.

Responsibilities:

• Interact with the birthday child, party parents and other party guests to create a seamless, exciting party experience from beginning to end.
• Serve pizza, cake and drinks to party members.
• Set up and clean-up of party rooms.
• Assist with check-in procedures.
• Present a professional appearance at all times.
• Ensure the safety of all campers while creating fun memories for them.
• Participate in the execution of camp themed activities as well as meal prep and delivery for campers.
• Other duties as assigned.