GET READY TO CELEBRATE
Your elevated party experience is just around the corner. Preparing for your party day is an easy and seamless experience at Sky Zone! Here’s all you need to know before the big day!
Party Planning Reminders
Send Out Your Invitations
Create a custom digital invitation and download to send to your invitees! Be sure to include the check-in time for your Guests. Digital Invitations can be printed at home or saved as a PDF document to be shared with friends and family as an email attachment.​
Complete Your Liability Waiver(s)
Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in. Remind all guests of the party that jumpers must have a completed waiver by their own parent/legal guardian.
Submit Your Guest List
Email a list with the first & last name of each jumpers you are expecting in your party so our event team can notify you of who still needs a valid waiver & to speed up your check-in time!
Your Party Schedule
Confirmation Call
A representative from our Event Team will give you a call the week of your event to review final details. This will be your opportunity to add on extra jumpers, more food, and party favors for your guests!
Early Arrival
Party parents, the Guest of Honor, and other Party Guests should arrive 15-20 minutes prior to jump time to check-in. When you arrive at Sky Zone, head to the Event Check-In desk to meet your party team!
Time to Jump!
You and your party guests get an all access pass to our state-of-the-art facility! All the attractions are included in the jump time, so no one misses out on the fun!
Party Room Time!
When jump time is over, your Party Host will lead the party to the room to celebrate the Guest of Honor and serve pizza, drinks and cake!
Policies
Cancellation
We get it, life happens! Don’t Stress. Party deposits can be credited toward a future date or individual jump passes. Please give us a call to change your event date or transfer your deposit to jump passes.
Changes to Party Packages
If you want to make changes to the type of party package you booked it’s best to communicate with us as soon as possible. We cannot guarantee upgrade availability. We encourage you to book for the larger package initially, and then let us know at least 2 days in advance of the party if you’d prefer to switch to the smaller package.
Final Balance
The final balance of your party will be collected on the day of your event at the park. For your security purposes, if using a credit card to pay, you will be asked to present ID.
Additional Jumpers
Additional jumpers are welcome! We do not need advance notice – we look forward to hosting your event!
Additional Food
We have a delicious menu to order from. Grab a Fresh Fruit Tray, Chicken Quesadilla Tray, Fresh Garden Salad or pick your favorite Pasta dish!
Santa Ana Party Menu: Sky Zone Santa Ana Party Food Menu
Fresh Fruit or Veggie Trays and Salads must be ordered 2 days in advance. All other dishes can be added day of the event
Outside Food/Drinks
Outside food is not permitted but we have a delicious menu to order from. Grab a Fresh Fruit Tray, Chicken Quesadilla Tray, Fresh Garden Salad or pick your favorite Pasta dish! Santa Ana Party Menu:  Sky Zone Santa Ana Party Food Menu
You are welcome to bring in cake/cupcakes and ice cream for your party dessert!
Please note adult beverages are prohibited
Parents & Spectators
We encourage all ages to join the fun! If you would just like to watch, you will have free admission to the platforms and viewing areas. Parents who choose to watch their younger children on the courts and attractions are only permitted to stand on the pads while wearing our mandatory SkySocks and MUST have a completed waiver on file. You will be given a PADS ONLY/PARENT NO JUMP pass from a team member during your check-in.
Late Arrivals
Should you or your guests arrive late, we will not be able to grant additional jump time or party room time.
Early Arrivals
Our team members will be ready to assist you at your designated check-in time (20 minutes prior to jump time), early arrivals are not guaranteed immediate assistance due to the scheduling of prior parties.
Casts
Jumpers with casts, splints, or sharp/hard objects will not be allowed to enter the playing field for the safety of all jumpers.
Rescheduling
You can reschedule your party by calling our Event Team. We offer flexible cancellation and reschedule policies. We just want to see you in the park for your next big event!​
FAQs
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support.
Is my deposit refundable?
We get it, life happens! Don’t Stress. Party deposits can be credited toward a future date or individual jump passes. Please give us a call to change your event date or transfer your deposit to jump passes.
When do I have to pay the final balance for my party?
The final balance will be collected the day of your event at your party check-in.
Can I bring in my own food and drinks?
Outside food is not permitted but worry not! We have a delicious menu to order from. Grab a Fresh Fruit Tray, Chicken Quesadilla Tray, Fresh Garden Salad or pick your favorite Pasta dish! Santa Ana Party Menu:  Sky Zone Santa Ana Party Food Menu
You are welcome to bring in cake/cupcakes and ice cream for your party dessert!
Please note adult beverages are prohibited
Are supplies for the party room provided?
We will provide all supplies needed for the party, besides the dessert! Supplies include plates, napkins, cups, cake knifes, lighters.
Can we add additional jump time for the party?
Yes! We encourage parties to add on additional jump time to enjoy our activities even more! Just give our Events Team a call. Additional jump time would be added to the front end of your party, which would make your party check-in time earlier.  Party room time would still be reserved for after jump time is complete.  ​
Can I bring my own goodie bags?
Yes! You are welcome to bring in your own goodie bags. We’ll even set them up for you in your party room!​
Is every guest, including adults, required to have a completed/signed waiver?
All jumpers are required to have a liability waiver filled out. Spectators that are not participating will not be required to have a completed liability waiver. Please note: If your party is during our GLOW session, ALL guests are required to have a liability waiver completed (jumpers and spectators).
Can I order extra pizza or other food once I arrive?
We have a delicious menu to order from. Grab a Fresh Fruit Tray, Chicken Quesadilla Tray, Fresh Garden Salad or pick your favorite Pasta dish!
Santa Ana Party Menu: Sky Zone Santa Ana Party Food Menu
Fresh Fruit or Veggie Trays and Salads must be ordered 2 days in advance. All other dishes can be added day of the event.
Are party guests allowed to jump again after we finish our time in the party room?
Your party is over after your room time. Guests can purchase additional jump time after the room time on a first come, first serve basis with the cashiers.
Can our party guests play dodgeball?
Dodgeball will not be guaranteed for your participants. Availability will be based on private bookings, and age/size separation.
Do we have access to our private party room during our jump time?
Each Party Package has specific amount of time allotted for the private party room. Click HERE more info…
Are SkySocks included in the price of the party package?
Yes, SkySocks are the required footwear for all jumpers and are included with the price of your party package.
Will we be able to open presents in the party room?
Our priority is making sure the pizza, soda, and dessert is served during your party room time. Most parties prefer to take their gifts home to open, but if opening the gifts during your room time is a priority, please communicate this with the Event Team at the park.
I have Guests of varying age/size ranges. Will they all be able to jump together?
For the safety of all jumpers, age/size separation will be strictly enforced on our Freestyle Court and Dodgeball Courts.
Is it customary to leave a tip for our party host?
Gratuity is optional, but greatly appreciated!
Can I bring my own decor?
Yes, as long as it can be set up and cleaned up within 10 minutes. If you want anything to hang on the walls, we require that you bring wall putty (no tape or tacks allowed). We do not allow confetti, glitter, or piñatas.