We want your experience at Sky ZOne to be awesome and the best way we can deliver WOW is if everyone is on the same page.
Room Access/ Jump time
- You do not have access to your party room the entire time, your room becomes available after your jump time. ( Our Party Hosts Will Have The Room Setup In Time To Celebrate )
- Once your jump time is over, your guests cannot return to jumping. ( Just preventing the cake from returning )
Outside Food and Drink
- Outside food or drink is not permitted. If you need an exception, you must speak with a manager prior to the day of your party.
- Special requests can be made by asking your party planner at the time of booking.
Excessive Uncleanliness
- Excessive messes or any damage to the party room may result in additional charges. ( Let’s Remember Others Use The Same Room )
Party Cancelation
- You may cancel your party 14 days or more before your party, resulting in a refund to a Sky Zone gift card. You may reschedule your birthday party however, the 14-day rule is not valid for rescheduled parties.
- If you cancel your party less than 14 days before your party, you will not receive any kind of refund.
BAD BEHAVIOR AND OR RECKLESS BEHAVIOR
- Sky Zone is a fun friendly environment and we have rules to ensure everyone has a great time.
- Throughout the park, rules are posted for guests. These are not suggestions they are required to be followed.
- Sky Zone is a family-friendly environment and we ask for all our guests to use appropriate language while in the park.
- Smoking nor vaping is not permitted inside Sky Zone and or within 15 feet of the front door per Pennsylvania State Law.
- If you’re asked to leave the property no refund will be issued.
PAYMENT POLICY
- When booking your party, you will need to make a deposit of $75 or 30% of the party total which every one is greater.
- Once your party has check-in you will be required to pay the remaining balance.