GET READY TO CELEBRATE
Your elevated party experience is just around the corner. Preparing for your party day is an easy and seamless experience at Sky Zone! Here’s all you need to know before the big day!
Party Planning Reminders
Send Out Your Invitations
Create a custom digital invitation and download to send to your invitees! Be sure to include the check-in time for your Guests. Digital Invitations can be printed at home or saved as a PDF document to be shared with friends and family as an email attachment.
Complete Your Liability Waiver(s)
Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in. Remind all guests of the party that jumpers must have a completed waiver by their own parent/legal guardian.
Elevate The Way You Celebrate
Whether you are looking to upgrade your party with more food, add awesome party favors or increase the guest list, one of our Party Pros can help! It’s always best to give us a heads up as soon as you know you want to make a change to your event. Connect with us for the best party, ever!
Your Party Schedule
Confirmation Call
A representative from our Event Team will give you a call the week of your event to review final details. This will be your opportunity to add on extra jumpers and more food for your guests!
Early Arrival
Party parents, the Guest of Honor, and other party guests should arrive 10-15 minutes prior to jump time to check-in.
Time to Jump!
You and your party guests get an all access pass to our state-of-the-art facility! All the attractions are included in the jump time, so no one misses out on the fun!
Party Room Time!
When jump time is over, your Party Host will lead the party to the room to celebrate the Guest of Honor and serve pizza, drinks and cake!
Policies
Cancellation
We get it, life happens! Don’t Stress. We will work with you to reschedule your event. If you aren’t ready to commit to the next date we will keep your deposit on file for you. Party deposits are non-refundable.
Final Balance
The final balance of your party will be collected on the day of your event at the park. For your security purposes, if using a credit card to pay, you will be asked to present ID.
Additional Food
If you would like additional food we are ready to help! Just call us before your party starts. You can also order at the beginning of the party. Your Sky Zone party includes 2 large pizzas & 2 pitchers (designed to feed 10 jumpers).
Outside Food/Drinks
Our cafe can provide additional food and drink for your party. The only outside food items that are permitted is your birthday dessert (cake, cupcakes, etc..) Outside food & drinks are prohibited. Adult beverages are prohibited.
Parents & Spectators
We encourage all ages to join the fun! If you would just like to watch, you will have free admission to the viewing areas. Parents who choose to watch their younger children on the courts and attractions are only permitted to stand in the viewing area, off of the pads and attractions.
Late Arrivals
Should you or your guests arrive late, we will not be able to grant additional jump time or party room time.
Early Arrivals
Our team members will be ready to assist you at your designated check-in time (15 minutes prior to jump time), early arrivals are not guaranteed immediate assistance due to the scheduling of prior parties.
Casts
Jumpers with casts, splints, or sharp/hard objects will not be allowed to enter the playing field for the safety of all jumpers.
Rescheduling
You can reschedule your party by calling our Event Team. We offer flexible reschedule policies. We just want to see you in the park for your next big event!
FAQs
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support.
Is my deposit refundable?
We get it, life happens! Don’t Stress. We will work with you to reschedule your event. If you aren’t ready to commit to the next date we will keep your deposit on file for you. Party deposits are non-refundable.
When do I have to pay the final balance for my party?
The final balance will be collected the day of your event at your party check-in.
Can I bring in my own food and drinks?
Our cafe can provide additional food and drink for your party. The only outside food items that are permitted is your birthday dessert (cake, cupcakes, etc..) Outside food & drinks are prohibited. Adult beverages are prohibited.
Are supplies for the party room provided?
We will provide all supplies needed for the party, besides the dessert! Supplies include plates, napkins, cups, cake knifes, lighters.
Can we add additional jump time for the party?
Yes! We encourage parties to add on additional jump time to enjoy our activities even more! Just let your Party Host know when you arrive. Additional jump time will be added to the end of your party (after your party room time ends).
Can I bring my own goodie bags?
Yes! You are welcome to bring in your own goodie bags. We’ll even set them up for you in your party room!
Is every guest, including adults, required to have a completed/signed waiver?
All jumpers are required to have a liability waiver filled out. Spectators that are not participating will not be required to have a completed liability waiver.
Can I order extra pizza or other food once I arrive?
If you would like additional food we are ready to help! Just call us before your party starts. You can also order at the beginning of the party. Your Sky Zone party includes 2 large pizzas & 2 pitchers (designed to feed 10 jumpers).
Are party guests allowed to jump again after we finish our time in the party room?
After you vacate your party room at the end of your party you can pay for additional jump time for your guests. Just let your party host know. Or your guests can purchase jump time individually at our Front Desk.
Do we have access to our private party room during our jump time?
Are SkySocks included in the price of the party package?
Will we be able to open presents in the party room?
Our priority is making sure the pizza, soda, and dessert is served during your party room time. Most parties prefer to take their gifts home to open, but if opening the gifts during your room time is a priority, please communicate this with the Event Team at the park.
Is it customary to leave a tip for our party host?
Gratuity is optional, but greatly appreciated!
Can I bring my own decor?
Yes, as long as it can be set up and cleaned up within 10 minutes. If you want anything to hang on the walls, we require that you bring wall putty (no tape or tacks allowed). We do not allow confetti, glitter, or piñatas.