FAQs
General
Is there an age limit for admittance to Sky Zone?
All ages are welcome at Sky Zone. To comply with safety standards, certain attractions are separated by age and size.
Do you sell food and beverages?
Not at this time.
How much does it cost to go to Sky Zone?
Ticket prices are determined by the amount of time you decide to spend at Sky Zone. Please check your local Sky Zone Trampoline Park for details on pricing.
What are your hours?
Operating hours will vary by location and by day of week. Weekends (including Friday) are generally open for longer hours.
What is there to do at Sky Zone?
Trampolines and jumping are not our only activity. We offer a wide variety of programs and attractions such as Ultimate Dodgeball, SkySlam, and Warrior courses to name a few. Please check your local Sky Zone’s program and attractions for details of all our activities.
Do you have lockers?
Yes! Lockers are available for rent to store your valuables while you play.
Are socks required to jump at Sky Zone?
Yes, we sell our patented SkySocks with our trademark grip on the bottom. They are required while jumping at Sky Zone and you can bring them back on your next visit to reuse as long as they are in good condition.
Can I reuse SkySocks?
Yes! Bring back your SkySocks to reuse on your next visit as long as they are in good condition.
What attractions/programs might be fun for my toddler?
Sky Zone offers Toddler Time, an event dedicated to toddlers so you can enjoy Sky Zone’s activities without the intimidation of big kids. Some parks may also have a Toddler Zone dedicated to our little ones. Please check your local Sky Zone for availability.
What attractions/programs might be fun for my teenager?
We have a variety of games and attractions that are great for our older audience. Glow, Lock-Ins, and Dodgeball Leagues are great for your teenager.
Who can sign a waiver?
All Guests must sign a waiver online or upon entry to our parks. Guests under the age of 18 must have their waiver signed by a parent or guardian.
Do you have specific attractions or times for people with disabilities?
While some of our attractions are adaptable for children with special needs, we also host Sensory Hours throughout the week. During this designated time, we turn the music down or off to accommodate any needs of our Guests. Check to see if your local park offers Sensory Hours, available times, and other details.
Buy tickets online or in park?
To avoid lines and ensure your jump time is reserved, it is best to book online. However, you can also buy tickets in park, as well as add on time in park.
What is the best time to come to Sky Zone?
Typically our parks are less busy during the weekdays (Monday thru Thursday), while weekends (Friday thru Sunday) are busier. During Summer when school is out, our parks are open longer all season long.
What’s included with my jump ticket?
All attractions are available to enjoy with your jump ticket. There are premium activities that have an additional cost, such as Laser Tag and SkyClimb, as well as various programs, such as Glow, Lock-Ins and SkyFit.
Can I jump with my children?
To comply with safety standards, certain attractions, such as Freestyle Jump and Dodgeball, are separated by age and size.
What should I wear to Sky Zone?
We don’t have a strict dress code, but recommend active wear or athleisure. Don’t forget your SkySocks.
How do I find park hours?
Park hours will vary by location, day of week, and time of year. Check your local park’s website for ‘Hours and Calendar’ for specifics.
Do you have any coupons or deals?
Specials and promotions are often available. Please check your local park’s website for current offers.
If I have an issue, who should I reach out to?
The best contact is your local park’s general manager. You can find contact information on any park’s website at the bottom of the webpage.
Can I bring my own food and beverage?
We have a variety of food and beverage options for purchase at the Fuel Zone. Outside food and beverages are not permitted at Sky Zone.
Do I have to print out or bring my ticket?
Bringing a physical or electronic ticket can help expedite the check-in process, but if you forget it, we are able to look up your reservation using your personal information.
Do you offer military discounts?
Discounts are often offered to veterans, but vary by location. Please check your local park’s website for more details.
Birthday Parties
What are your party packages?
You can select one of our preset packages, choose add-ons and upgrades, or fully customize a party package to accommodate your needs. Packages typically include jump time, a private party room, food, beverages, and a party host.
How much do parties cost?
Prices will vary depending on the number of guests in your party, amount of food and beverages ordered, and add-ons selected. Please check your local Sky Zone Trampoline park for details.
What am I allowed to bring to a party?
Presents are encouraged. With the EPIC and Mega VIP party packages, you can bring additional food and/or beverages for no extra charge. Please contact us for party policies.
Do you sell food and beverages?
No. With the EPIC and Mega VIP party packages, you can bring additional food and/or beverages for no extra charge.
Do you offer customizations or upgrades to parties?
You can select a preset party package, add-on additional items, or fully customize your party package to accommodate your needs.
How old do I have to be to have my birthday at Sky Zone?
All ages are welcome to celebrate their birthday at Sky Zone, but we have a saying, “if they can walk, they can jump”.
Can I book a party online?
Yes, you can completely book a party without speaking to anyone.
How long does a birthday last?
Birthday parties will vary depending on the package and amount of time requested. Most birthday parties are about two hours long which includes check-in, play time, and time in your private party room.
What is your cancellation policy?
Cancellation policies vary by park. Please contact your local Sky Zone Trampoline Park or visit their website for details.
Is a deposit required to make a birthday reservation?
A deposit is typically required to ensure availability for your party. Please contact your local Sky Zone trampoline park for specific deposit and booking costs and timeline.
What time is check-in for birthday parties?
We recommend arriving 30 mins prior to your scheduled time so we can make sure your guests are prepared to jump as soon as the party begins. This includes waiver completion, equipping SkySocks, rules overview, and payment processing (if applicable).
When am I able to get into the party room?
The party room is available when your jump time ends. We can store any gifts or personal belongings in a secure room during your jump time if needed.
Can I decorate the room or add décor to the room?
We offer a variety of add-ons available to decorate and theme your party in many ways. This includes tablecloths, plates, cups, napkins, and other items. We don’t allow any temporary fixtures to our rooms or walls. Some exceptions may apply. Please contact your local park for details.
Can parents participate in the birthday party activities?
We love when parents get in on the fun. Make sure they are included in the guest count so they can participate in the activities.
Can I bring my own food and drink?
With the EPIC and Mega VIP party packages, you can bring additional food and/or beverages for no extra charge.
Gift Cards
How can I check my gift card balance?
In-store – Team Member at the cashier can assist with checking your gift card balance.
Online – Visit (Check Balance)
How do I check my order status?
Visit your local park’s website and click the ‘Buy Gift Cards’ button at the top navigation. You will have the option to check your order status.
Are there any fees associated with gift cards?
No, there are no fees associated with gift cards.
Can I use this gift card at every park?
Yes, gift cards can be purchased and redeemed at any Sky Zone Trampoline Park location or redeemed online.
Where can I find more detailed information about gift cards?
Please visit our Gift Cards Page
Franchising
I’m interested in buying a Sky Zone Franchise. Where do I go?
Please click here for more information about the opportunity.
careers
I’m interested in working at a park. How do I apply?
You can review job opportunities by visiting www.jobsatskyzone.com
Get ready for nonstop fun.
Find your nearest park, then hit the runway and wave goodbye to gravity — because you’ll be flying high like never before.