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Evansville, IN

Onboarding

New Hire Orientation

Welcome to the Sky Zone team!

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TASKS to be completed

BEGIN AT ORIENTATION. COMPLETE ALL STEPS PRIOR TO YOUR FIRST SHIFT.

Congratulations on your selection! At Sky Zone you’re not just an employee, but an essential team member, facilitating fun for our guests and enjoying yourself along the way.

The list below will help you accomplish all your onboarding steps in the correct order and should not be started until attending your Orientation. This website will be accessible to you both at work and at home.

STEP 1
REVIEW JOB DECRIPTIONS

It is important that you fully read, understand and accept the role of your position as outlined.

Click on the corresponding Job Description below for your position. Take the time to review and ask any questions you may have of the Manager in charge of Orientation.

STEP 2
UNDERSTAND EMPLOYEE UNIFORM & ITEMS

Today you will be issued the Sky Zone Employee Uniform & will be expected to come prepared in uniform for all shifts. Team Members are given 2 uniform Sky Zone Team Member shirts, 2 pair of SkySocks, a Lanyard, a Whistle, and Name Tag holder.

Annual Allowances: Each calendar year you are allocated an allowance to replace lost or worn items with new uniform items free of charge (max 2 uniform Sky Zone Team Member shirts, 2 pair of SkySocks, a Lanyard, a Whistle, and Name Tag holder).

Replacement outside of Annual Allowances: During the calendar year if you lose it or want an extra on top of your Annual Allowances, you may purchase new item from a Manager in the POS system at the cost the manufacturer charges.

Guidelines:

  • Shirts: Shirts must fit well, be in good condition, and be free of wrinkles and stains.
    • All Team Members shirts should display the white, orange, and black standard Sky Zone Logo on the chest.
  • Event Team Members: Light Blue only while hosting a party or event. Orange is required at all other times.
  • Sky Zone Logo Hoodies: are acceptable as long as the hood is not up.
  • Jackets/ Non Sky Zone Hoodies: a jacket or hoodie, of the color black, white, blue, orange, or gray, are acceptable as long they are worn under your Team Member shirt. The Team Member on the back of the shirt must be visible.
  • Undershirts: a short or long sleeve black, white, blue, orange, or gray shirt may be worn under the Sky Zone Team Members shirt.
  • Pants/Shorts: All pants/ shorts should be in good condition and fit correctly.
    • Colors: all must be black, tan, or jeans.
  • Athletic tights: Permitted.
    • Must be black.
  • Footwear: Team Members must wear comfortable closed toed and heel covering shoes that are clean, neat, and with clean laces.
  • Whistle, Nametag, & Wristband Color Chart: on the lanyard and required at all times during the shift

STEP 3
ACTIVATE TEAM MEMBER APP: WHENTOWORK

We utilize a single mobile App WhenToWork for employee scheduling (schedules, availability, time-off requests, and messaging). You are required to activate and maintain the App at all times with your current information.

TO DO: At this time, please click on the Email invitation from WhenToWork and activate your account in the App.

Helpful onboarding Guides:

  • Get the WhenToWork App/Sign In (Link)
  • How to use the WhenToWork App (Link)

You will be prompted to give Notifications Permissions to the App: You must approve this. As this is the best way to stay up to date on messages and available shifts.

If you cannot find the email link let the manager know, we can resend the login details. 

Employees Love W2W Too!

  • Easy – employees automatically receive a unique username and password
  • Convenient – check employee schedules day or night – no more calling in – instant notifications by email or text of shift changes or new open shifts
  • Mobile Apps – employees and managers can be informed at all times, even when on the go!
  • Great Schedules – you can use their work time scheduling preferences to auto assign shifts
  • Trading Shifts – optional tradeboard included to allow online shift trade
  • Time Off – can request time off and if approved by manager the schedule is automatically updated
  • Fair Scheduling – allows employees to enter their prefer and dislike work times
STEP 4
TEAM MEMBER CUSTOMIZATION & SETTINGS

At all times you are required to post current and future availability in the WhenToWork App. Once you submit your availability, it will be reviewed by Management and is not considered final until approved by Management in the WhenToWork App.

TO DO: At this time, log into Homebase and set you current Availability.

  • You can update availability under your “Work Preferences” or under “Time Off” section of the WhenToWork App.
    • Time off requests must be submitted at least two weeks in advance
  • Setting “Preferred” is not necessary; you can just enter the blackout not-available slots.

Helpful Guides:

  • Requesting Time Off (link)
  • Sync your schedule to your Google calendar (link)
  • Trading and covering shifts (link)

STEP 5
UNDERSTAND COMMUNICATIONS

For all announcements, messages to individuals or groups, and coordination of “team level” updates you must use the WhenToWork app. It has the following functionality:

  • Individual messages
  • Announcements from Management

Key Points:

  • Give permission for “Notifications” when your phone asks for permission.
  • Review all WhenToWork notifications in a timely manner.
  • All communication in WhenToWork is monitored and should be professional and clean.
  • You may not message on WhenToWork to call-in (See employee policies for more details)

STEP 6
TIME CLOCK

We utilize a time clock system called OpenTimeClock for all clock-in needs. You will be using this to clock/ out for a shift and for break usage. You are required to clock in at the time your shift begins. No earlier than 5 minutes before your schedule start time unless approved by a manger.

  • Username: Whatever Your WhenToWork username is
  • Password: first initial full last name 47715

Where to Clock in/ out at:

  • Front Desk
  • Events Check-in
  • Fuel Zone

Uses for OpenTimeClock:

  • Clock in/ out
  • Accurate hours worked

    STEP 7
    VIEWING YOUR PAYSTUB

    We utilize a payroll system called iSolved for all pay related needs (Paycheck history & W-2s). You will have access to view your pay stubs at anytime. Pay periods are every two weeks. Once payroll has been process a email will be sent to you of your paystub information.

    A email will be sent to you during the first pay period of your time at Sky Zone containing your login details.

      STEP 8
      WATCH SKY ZONE WELCOME VIDEO

      CORE VALUES

      • Make it FUN
      • Keep it SAFE
      • Be HEALTHY
      • Do GOOD
      • Deliver WOW

      Link: YouTube Video: Sky Zone Manifesto

      STEP 9
      COMPLETE ORIENTATION PACKET

      The Manager will distribute your Orientation Packet. This is for you to keep. You may highlight, take notes, and write on your packet and it will be yours to take come at the conclusion of Orientation.

      Prior to your first shift review and come ready to implement all aspect of the packet:

      • Understanding the Organizational Chart
      • All pages of the guide such as Hand Signals, usage of Whistles, Injury Response Levels, Court Cleaning, and more!
      • Understand the safety orientation
      • Expectation of Whistle usage
      • All Court Rules
      • Culture of Accountability

      Orientation Packet PDF

      STEP 10
      PARK TOUR

      As you walk the park feel free to ask questions. Your role as a Team Member are to exhibit the Core Values with an energetic and interactive attitude. Areas on the tour will include:

      • Employee break rooms
      • Stock rooms
      • Cleaning supply rooms
      • Lobby
      • Courts
      • Party & Event Rooms
      • POS Stations
      • FuelZone
      • Attractions
      • Restrooms
      • Restricted areas (i.e. Server & Electrical)
      • Manager areas (for viewing only)
      • Emergency exits
      • Fire extinguishers
      • AED Devise
      • First Aid Box

      STEP 11
      SIGN ALL FORMS

      This should’ve been completed before orientation. Below is the list of the forms that should have been completed.

      In the prompt you will be completing the following:

      • W4
      • I9
      • Direct Deposit Form
      • Team Member Policy
      • Sexual Harassment Policy
      • Parent Permission Form (Ages 17 and Under Only)
      • Emergency Evacuation Plan

      If you are unsure of how to complete tax forms (i.e., W4) you can complete this step at home with the assistance of a parent or guardian. All forms must be completed prior to any training shifts.

      HOMEWORK STEPS
      POST ORIENTATION TASKS TO BE COMPLETED PRIOR TO THE FIRST SHIFT
      • Complete a Waiver
      • Review our Website and get familiar with pricing, attractions, park hours, address, phone number, discounts, programs, and birthday party packages
      • Complete all outstanding Homebase forms. You may need to ask for parent/guardian assistance
      • If you did not have at Orientation, collect your Direct Deposit (bank) information. Enter into Homebase app on your phone or provide to GM for payroll
      • Enter your Homebase (scheduling app) Time Off request for planned vacations
      • Enter your Homebase (scheduling app) weekly schedule restrictions (i.e. in school so cannot work a shift)
      • Ensure all Apparel fits. Exchange for a correct size if needed.
      • Like all park social media accounts (Facebook, Instagram, Tiktok, etc)
      • Post on social media about your new job
      • Check with Manager on when your first shift will be
      • Ask any questions you think of; we want to help!

      Welcome to the Sky Zone Team!!!

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