Join Our Team

The Party Pro interacts directly with Guests to provide courteous, friendly and professional assistance during parties. The Party Pro works closely with the Event Sales Specialist to ensure all expectations of everyone are met. They interact with Guests during the entire party experience, including check-in, activity time and in the party room. The Party Pro’s number one goal is to make the Guest of Honor feel like a VIP.

Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with people of all ages
• Ability to project voice and be heard in a loud environment
• Ability to develop a rapport with Guests and correct behavior when needed
• Ability to interact with Guests and facilitate games and activities to keep them engaged
• Ability to handle large groups of children
• Completion of the Sky Zone Court Monitor training program
• Completion of the Sky Zone Event Host training program

Responsibilities
• Create a Fun environment throughout the party process
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Safety communication)
• Maintain party room to standard
• Greet the party and escort them from the court to the party room
• Serve refreshments
• Create a party gift list of presents when necessary
• Custodial duties as requested
• Attend regularly scheduled Team Member meetings and training sessions
• Other duties as assigned

This position manages the day-to-day operations of the park, including maintenance, safety, administrative, and logistical functions. Serving as the Manager on Duty (MOD) is also a primary responsibility of the Operations Manager. There are four additional areas of focus for the Operations Manager(s). The first is Keeping It Safe through successful management of the courts and maintenance team who are responsible for facility and court maintenance and repair. This also means maintaining all Sky Zone Safety and Risk Management standards. The second area of focus is Team Member Training and Communication, ensuring the team is well-trained, new Team Members are on-boarded effectively, and are knowledgeable about park offerings and programs. Events Logistics is the third focus and includes the coordination of the Events Team to Deliver WoW to birthday party and event groups. The final focus is on the administrative needs in the park: scheduling, inventory management, payroll, IT support, survey management, etc.

Qualifications
• Minimum education: Bachelor’s Degree
• Proven ability to motivate a team and drive culture to create results
• Strong leadership skills
• Ability to solve problems under pressure while maintaining a Fun, friendly environment
• Previous management experience with new-to-the-workforce, part-time staff
• Previous experience in a Guest-facing environment
• Experience with team scheduling
• Ability to work nights and weekends
• Previous cash handling experience
• Familiarity with website editing and social media skills are a plus

Core Competencies
• In addition to the qualifications listed above, the ideal applicant:
• Lives the Sky Zone Core Values: Make if Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
• Has an entrepreneurial mindset
• Holds him/herself and others to high standards
• Coaches and develops people
• Is passionate about and involved in the community
• Displays a WoW personality

Responsibilities
• Consistently demonstrate Sky Zone’s core values (Make it Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW) for Team Members and Guests. Motivate the team and drive Sky Zone culture within the park.
• Function as the Manager on Duty (MOD) (see below) and confidently function in and train all Team Member roles and responsibilities.
• Deliver on the park’s monthly departmental goals by anticipating and recognizing business opportunities and leading the team to meet them.
• Adopt and maintain Sky Zone standards, policies, and procedures at all times, including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc.
• Provide the team with a welcoming and mutually supportive work environment
• Resolve Guest service issues with discretion and professionalism
• Ensure Team Members are knowledgeable about all products, programs and promotions offered
• Ensure inventory is managed appropriately, and maintain vendor relationships
• Schedule team to meet the needs of the park and process payroll
• Ensure the park is clean, organized and ready to Deliver Wow always
• Oversee in-park marketing, including; banners, fliers, Facebook and website to meet Sky Zone standards
• Execute Guest surveys and manage results
• Manage the Fuel Zone to ensure all Sky Zone and local health department standards are met or exceeded
• Supervise weekly inspections of the courts, court maintenance projects, and inventory to ensure all ASTM and Sky Zone standards are met or exceeded
• Complete and maintain injury and incident records using the Sky Zone PlayerLync Incident Forms. Report all incidents to the insurance agency promptly and follow-up with injured Guests as needed
• Interview, hire and evaluate Team Members. Maintain HR documentation for all Team Members under the direction of the General Manager
• Train all new Team Members to function successfully in their Sky Zone roles, provide development and re-training opportunities as needed, and ensure all Team Members receive any necessary training on programs and promotions running in the park.
• Stay current with the Sky Zone Home Zone (corporate office) communication and relay important messages to members of the park team
• Manage Events team to Deliver WoW from the first Guest interaction through event finalization using consistent processes, coordination of event details, effective communication with Guests and development of the Guest relationships
• Develop strategies to drive birthday party bookings and revenue.
• Other duties as assigned

The Manager role is critical to the success of Delivering WoW experiences to Guests at Sky Zone. It includes performing a variety of duties, including opening and closing responsibilities such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc. Also, the Manager is tasked with ensuring the park is a safe and Fun environment by conducting park walks to support the team, interact with Guests and observe and fix any problems with courts and system operations. Ultimately, the goals of the position are tied to guest satisfaction and safety along with operational efficiency that results in profitable sales.

Qualifications
• Ability to work nights/weekends/holidays
• High school diploma
• 2+ years of customer service
• 2+ years of supervisor or leadership roles
• Proven leader and mentor
• Demonstrate leadership in a customer eccentric environment
• Must love engaging with the community (that means kids, teens, young to older adults)
• Excellent written and verbal communication skills

Responsibilities
• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures
• Provide exceptional customer service and guest safety
• Create and manage daily process to optimize operational efficiency
• Execute on marketing goals to spread awareness of Sky Zone
• Perform daily managerial tasks, such as open and close facility, assist with internal facility maintenance.
• Build and maintain the Sky Zone vison and culture that embraces and ensures guest safety and satisfaction
• Be a “Community Ambassador” for Sky Zone
• Assist in driving group sales and corporate events
• Identify and research new revenue streams, ways to engage and be relevant in our community
• Assist with inventory, ordering, and pick up from vendors
• Hiring, Training and Scheduling.

The Court Monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards.

Qualifications
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to develop a rapport with Guests and correct behavior when needed
• Ability to interact with Guests and facilitate games and activities to keep them engaged
• Ability to handle and resolve Guest complaints

Responsibilities
• Pay attention to the court always and be interactive with the Guests
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Safety communication)
• Have full knowledge of emergency procedures and assist in implementing them
• Assist with court inspections
• Perform general maintenance/custodial duties as requested
• Attend regularly scheduled Team Member meetings and training sessions
• Other duties as assigned

The Sales Associate is often the first person to greet Guests who come to Sky Zone, so it is very important that Sales Associates always show enthusiasm and friendliness. Sales Associates must deliver WoW Guest experiences whether at the counter or on the phone. In addition, the Sales Associate is expected to know all relevant “real time” information regarding Sky Zone and can effectively explain and sell it to the Guest.

Qualifications
• Ability to provide excellent Guest service
• Ability to interact and communicate clearly and effectively
• Ability to develop rapport with Guests
• Ability to identify and sell best value to Guest
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to handle and resolve Guest complaints

Responsibilities
• Deliver WoW Guest Experiences
• Greet the Guests
• Always present a professional appearance and attitude
• Be a “Membership Ambassador”
• Effectively upsell the Guest to promos/promotions
• Explain Sky Zone court policies
• Enforce Waiver (Participant Agreement) policies
• Complete sales transactions and handle cash
• Provide SkySocks to Guests and assess worn SkySocks to be sure they meet the Good Condition Standard
• Handle concessions orders
• Stock concessions inventory
• Various filing duties
• Enter data into the computer system
• Stock front desk supplies
• Clean bathrooms and other custodial duties as requested
• Attend regularly scheduled Team Member meetings and training sessions
• Other duties as assigned

The Event Sales Specialist is responsible for providing a positive first impression with Guests who are inquiring about having a birthday party or event at Sky Zone. They work closely with the Sales & Community Manager (or General Manager) to ensure all expectations of each individual party and group event are met and accommodated. The Event Sales Specialist has expert knowledge of the Sky Zone POS and Groups systems and is responsible for booking events and upselling add-on items to generate additional event revenue.

Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with people of all ages
• Organized and detail-oriented
• Ability to communicate rules
• Complete transactions and handle cash
• Ability to troubleshoot and work in a fast-paced environment

Responsibilities
• Respond to phone, email, text and other digital inquiries about birthday parties and events
• Book Sky Zone events (birthday parties, school or church groups, team building events etc.)
• Meet weekly/monthly/annual sales goals for party packages and add-on items.
• Complete confirmation calls to Party Parents/Event Guests prior to their event date
• Ensure that complete and accurate information is provided to Guests
• Ensure that Party Pros have the necessary details for each party
• Greet and check-in party and event participants
• Always present a professional appearance
• Assist with management of inventory of event supplies
• Filing duties, paperwork and reporting
• Deliver WoW Guest experiences
• Set up and clean up party rooms when needed
• Assist Party Pros when needed