GET READY TO CELEBRATE
Your elevated party experience is just around the corner. Preparing for your party day is an easy and seamless experience at Sky Zone! Here’s all you need to know before the big day!
Party Planning Reminders
Send Out Your Invitations
Create a custom digital invitation and download to send to your invitees! Be sure to include the check-in time for your Guests. Digital Invitations can be printed at home or saved as a PDF document to be shared with friends and family as an email attachment.​
Complete Your Liability Waiver(s)
Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in. Remind all guests of the party that jumpers must have a completed waiver by their own parent/legal guardian.
Submit Your Guest List
Email a list with the first & last name of each jumpers you are expecting in your party so our event team can notify you of who still needs a valid waiver & to speed up your check-in time!
Your Party Schedule
Confirmation Call
A representative from our Event Team will give you a call the week of your event to review final details. This will be your opportunity to add on extra jumpers, more food, and party favors for your guests!
Early Arrival
Party parents, the Guest of Honor, and other Party Guests should arrive 15-20 minutes prior to jump time to check-in. When you arrive at Sky Zone, head to the Event Check-In desk to meet your party team!
Time to Jump!
You and your party guests get an all access pass to our state-of-the-art facility! All the attractions are included in the jump time, so no one misses out on the fun! The Guest of Honor gets to skip the lines the day of the party if they wear their birthday shirt we provide!
Party Room Time!
When jump time is over, your Party Host will lead the party to the room to celebrate the Guest of Honor and serve pizza, drinks and cake!
Policies
Cancellation
We get it, life happens! Don’t Stress. We offer flexible reschedule policies. We just want to see you in the park for your next big event!
Changes to Party Packages
If you want to make changes to the type of party package you booked it’s best to communicate with us 3 days in advance. We cannot guarantee upgrade availability.
Final Balance
The final balance of your party will be collected on the day of your event at the park. For your security purposes, if using a credit card to pay, you will be asked to present ID.
Additional Jumpers
We cannot guarantee we will have the capacity to add on extra jumpers on the day of your party. If you need to reserve for any additional jumpers we must be notified at least 3 days in advance of your event.
Additional Pizzas
Due to kitchen volume, additional pizzas need to be added on 2 days prior to your event date to guarantee they will be available at your room time.
Outside Food/Drinks
We do not allow any outside food/drinks. There will be an additional $100 outside food fee added to your final bill. Adult beverages are prohibited.
Parents & Spectators
We encourage all ages to join the fun! If you would just like to watch, you will have free admission to the platforms and viewing areas. Parents who choose to watch their younger children on the courts and attractions are only permitted to stand on the pads while wearing our mandatory SkySocks and MUST have a completed waiver on file.
Late Arrivals
Should you or your guests arrive late, we will not be able to grant additional jump time or party room time.
Early Arrivals
Our team members will be ready to assist you at your designated check-in time (20 minutes prior to jump time), early arrivals are not guaranteed immediate assistance due to the scheduling of prior parties.
Casts
Jumpers with casts, splints, or sharp/hard objects will not be allowed to enter the playing field for the safety of all jumpers.
Rescheduling
You can reschedule your party by calling our Event Team. We offer flexible reschedule policies. We just want to see you in the park for your next big event!
FAQs
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support.
When do I have to pay the final balance for my party?
The final balance will be collected the day of your event at your party check-in.
Can I bring in my own food and drinks?
We do not allow any outside food/drinks. There will be an additional $100 outside food fee added to your final bill. Adult beverages are prohibited.
Are supplies for the party room provided?
We will provide all supplies needed for the party, besides the dessert! Supplies include plates, napkins, cups, cake knifes, lighters.
Can we add additional jump time for the party?
Yes! We encourage parties to add on additional jump time to enjoy our activities even more! Just give our Events Team a call. Additional jump time would be added to the end of your party. Party room time would still be reserved for your scheduled time.
Can I bring my own goodie bags?
Yes! You are welcome to bring in your own goodie bags. We’ll even set them up for you in your party room!​
Is every guest, including adults, required to have a completed/signed waiver?
All jumpers are required to have a liability waiver filled out. Spectators that are not participating will also be required to have a completed liability waiver.
Can I order extra pizza or other food once I arrive?
To guarantee additional pizzas or food you must call at least 2 days in advance to add on. Feel free to request additional food at your check-in, but unfortunately we cannot guarantee it will be available.
Are guests allowed to jump again after we finish our time in the party room?
Yes! Depending on your party package, you will have additional time after your scheduled party room time.
Can our party guests play dodgeball?
Dodgeball will not be guaranteed for your participants. Availability will be based on private bookings, and age/size separation.
Do we have access to our private party room during our jump time?
No, your room time will be scheduled for the hour after your jump time only.
Are SkySocks included in the price of the party package?
Yes, SkySocks are the required footwear for all jumpers and are included with the price of your party package.
Will we be able to open presents in the party room?
Our priority is making sure the pizza, soda, and dessert is served during your party room time. Most parties prefer to take their gifts home to open, but if opening the gifts during your room time is a priority, please communicate this with the party host at check-in.
I have Guests of varying age/size ranges. Will they all be able to jump together?
For the safety of all jumpers, age/size separation will be strictly enforced on our Freestyle Court and Dodgeball Courts.
Is it customary to leave a tip for our party host?
We do have a minimum 15% suggested gratuity for our party host. They will help set-up, serve/clean up your room for a seamless experience for you!
Can I bring my own decor?
Yes, as long as it can be set up and cleaned up within 10 minutes. If you want anything to hang on the walls, we require that you bring wall putty (no tape or tacks allowed). We do not allow confetti, glitter, or piñatas.
