GLOW

Chaperone Policy

The safety of our guests and associates has always been our top priority at Sky Zone Cerritos. Over the past years, there have been increasing incidents of unruly and inappropriate behavior across at our park and at other related trampoline parks.

We are committed to keeping Sky Zone Cerritos a place where families and friends come together to enjoy our fun park attractions, park experiences, and immersive entertainment.

As part of that commitment, we are implementing a chaperone policy beginning Saturday, July 15th, 2023.

Under this policy, all guests ages 17 years old or younger must be accompanied by a chaperone who is at least 21 years old in order to be admitted to or remain in the park after 8:00 p.m. local time to close for Friday & Saturday nights.

The chaperone must present a valid government-issued photo identification with date of birth at ticket entry. One (1) chaperone may accompany no more than three (3) guests ages 17 or younger per Friday & Saturday nights. In addition, the chaperone must accompany their party during entry, remain inside the park during their visit, and be available by phone throughout their stay.

Guests ages 17 years old or younger who are found inside the park unaccompanied by a chaperone will be subject to ejection. This chaperone requirement applies to all Sky Zone Cerritos Park guests and members during Friday & Saturday Glow Night.

We believe these changes will help ensure that Sky Zone Cerritos continue to have a positive atmosphere where generations of families and friends can gather for a day of safe, fun, and good food. Millions of guests have counted on us for exactly that, and we will continue to deliver on that promise for generations to come.

The following behaviors or acts are strictly prohibited at Sky Zone Cerritos:

• Carrying firearms, ammunition, knives, and weapons of any kind and any other prohibited item. Sky Zone Cerritos reserves the right to prohibit any items at their discretion.
• Unsolicited photographing or video recording that disrupts a guest’s experience or interferes with park operations
• Unruly or disruptive behavior that interferes with guests’ enjoyment of the park including running, the incitement of running, and blocking midways and exits.
• Fighting or physical aggression of any kind, including verbal and physical assaults
• Acts or behavior that park management determines is a safety concern or that interrupts park operations or guests’ experience
• Harassing/threatening behavior, sexual misconduct, or lewd behavior including inappropriate interaction with park guests or associates
• Offensive language or gestures
• Clothing with offensive language, obscene gestures/graphics, or nudity or clothing that does not sufficiently cover undergarments
• Intoxication or substance impairment that results in irresponsible behavior
• Smoking/Vaping is not permitted inside the park
• Entering restricted areas including but not limited to ride Danger Zones and behind-the-scenes areas
• Line Breaking- includes leaving and re-entering a line for any reason or place holding in line
• Theft of any kind
• Selling park tickets or soliciting and distributing literature not sponsored by the park
• Refusing to follow verbal or printed instructions or cooperate with park personnel or security

Children/Teens – Notice to Parents & Guardians

Parents or guardians are responsible for the behavior of their minor children. Appropriate behavior and supervision are the responsibility of the parent/guardian and is always expected. In addition to our chaperone policy, we strongly recommend that minors Under 21+ must be accompanied by an adult. The park does not assume any responsibility or liability for unattended minors. Parents/guardians may be held legally liable for all acts of the children under their care.

Personal Conduct

Conduct deemed by Sky Zone Cerritos to be inappropriate for the peace and good order of the park, guests, or associates, and which may adversely affect the safety of others is not permitted. Anyone who violates the Code of Conduct may be subject to ejection without refund.

Guests are encouraged to report any violations of the Guest Code of Conduct or suspicious activity to the nearest Sky Zone Cerritos associate, Security associate, or call (562) 203-1333.

Sky Zone Cerritos reserves the right to revise or modify this Code of Conduct with or without notice.

NOTICE: Sky Zone Cerritos Security personnel utilize surveillance cameras and body-worn cameras as part of their overall security program.